Communicating is more than exchanging information. A good
communicator must understand his listener, measure his tone and volume of
voice, control his body language and apply other communication skills. In this
article we will therefore share some tips to improve communication skills
and finally become an excellent communicator.
Certain interpersonal communication skills are applied in
almost all situations we experience daily, while others are used only in
professional settings or in our personal lives.
Whether we are communicating one-on-one or presenting a
message to a group of people, there are some basic effective communication
techniques that are applicable in all conversation situations. Which would
be? The purpose of this post is to specify them through a series
of tips to improve communication skills.
Tips to improve communication skills
Communication has two elements: verbal communication and
non-verbal communication. The first, which is using words and tone of
voice, only drives 10% to 20% of our conversations with others. This means that
our non-verbal communication (i.e. our facial expression, body gesture and
energy projection), determines the remaining 80 and 90% of our overall
communication experience.
If you follow these 10 tips to improve communication
skills, you will be able to resolve conflicts, find solutions, generate
lasting trust and earn mutual respect.
Set a good tone and rhythm
Use appropriate volume and tone to promote effective
communication. Speak loudly enough when addressing a group of people to
present your message with quality, but lower the volume during a private
conversation.
Your tone of voice should also reflect emotion; Never speak
in a monotone voice, it even has to be different for people of certain ages,
group sizes and communication topics.
Effective communicators know how to pace a speech, usually
speaking clearly as they say each word. Achieving this may of course require
taking a break to collect your thoughts; And two or three seconds of silence is
not a bad thing when you want to control what you say.
Use simple words and phrases
If you can use words that are simple and easy to understand,
use them. Because if you use a lot of jargon or complex languages, you can
cause confusion in who or those who are receiving your message. If you are not
sure whether the listener understood what you said, confirm it again.
Listen before you speak
Good communication involves
both speaking and listening effectively. So learn to engage with what the
speaker says by developing the following skills:
- Focus completely on the speaker.
- Understand the emotions communicated.
- Look for non-verbal cues: tone and volume of voice, body language, etc.
- Listen with your right ear to activate the left side of your brain, which processes emotional and vocal understanding.
- Stand straight with your chin down to capture the highest vocal frequencies.
- Don't interrupt, wait until the person speaking has finished expressing themselves.
- Enhance your responses with emotion, smiles, and brief comments like "Really?" or "I see," while also utilizing effective body language.
Use body language effectively
This is one of the most valuable tips to improve
communication skills. Because? Because even when you're not talking,
you're constantly sending messages with your body language. If you therefore
learn to use body language effectively and read the body language of others,
you will enhance your communication skills.
The following nonverbal cues indicate that you or the
listener is not open to productive communication.
- Lack of eye contact shows distraction or disinterest.
- Sighs and yawns are signs of mental or physical fatigue or boredom.
- Crossed arms or tapping of feet or fingers indicate that you or the recipient is not involved in the conversation.
Use your body language, such as facial expressions, postures, and body movements, to complement the content of your message and reinforce what you are saying. Simply nod or shake your head to add meaning to the content.
Speak with mutual respect
If people can only remember one thing from your
conversation, they will surely remember what they think of you as a person.
Therefore, you must satisfy the most basic needs of human emotions, making
them feel comfortable, valued and respected.
Once you learn to communicate within the framework of respect,
both verbally and physically, you will be a pleasant, valued and well received
person in the professional environment or in your daily life.
Connect with your listeners
This concept takes your knowledge of the people
listening to you live to a new and higher level. The location of the
conversation or speech, the topic, and even the appearance of the people
receiving your message can provide clues that allow you to connect with them on
a personal level.
Ensure to steer clear of contentious subjects such as
politics and religion.
Stay positive
Maintaining a positive attitude during a conversation is
very important so that the recipients do not lose interest in what you say, and
do not see you as someone who is not pleasant. How to achieve it? Following
these tips to improve communication skills:
- Avoid negativity or complaints.
- Pay attention to your language to make sure you are not using critical and aggressive words or phrases.
- If you must express displeasure or concern, do so with kind and encouraging words. We know it is a challenge, but it is not impossible.
Focus on the desired result
Knowing the outcome you want to achieve before you start communicating
is essential to staying on topic and changing the direction of the
conversation, if necessary.
Therefore,
define what you want to achieve before you start talking. For example:
- Convey facts.
- I need to resolve a conflict.
- I'm looking for advice.
- Social link.
- Ultimately, the desired outcome determines the flow and content of the conversation.
Gratitude for attention
Gratitude is essential when addressing a group or engaging
in lengthy conversations. Acknowledging the time and attention your audience
dedicates to you is paramount.
Additionally, commend or recognize any contributions they
make. By doing so, you foster positive relationships, a hallmark of effective
communicators.
Implementation through practice
Merely understanding tips to improve communication skills
isn't sufficient; you must actively implement them. Begin by practicing in
low-risk environments until you feel confident addressing larger groups.
Social settings with fewer individuals serve as ideal
starting points. Pay close attention to your listeners' reactions, gauging how
well you apply these communication techniques.
Conclusion
Putting each of these tips into practice to improve
your communication skills can determine both the success and failure of your
conversations, debates, speeches, and your social interactions. Clear,
confident, and respectful message delivery minimizes misunderstandings and
optimizes performance. Active listening, positivity, and gratitude are also
vital for fostering trust and harmony in any setting, contributing to a
supportive social culture.
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